Help Center

Shipping destinations:

• We ship worldwide.
• There are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Shipping times:

• We ship orders within 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.
• We provide shipping from our warehouses in the USA.

Estimated Shipping times by location:

United States: 8-15 Business days

Canada: 8-15 Business days

Europe: 8-15 Business days

Asia: 8-15 Business days

Australia, New Zealand: 8-15 Business days

Central & South America: 10-20 Business days

Africa: 15-30 Business days

*All shipping times exclude clearance/customs delays

Shipping cost:

• Most orders qualify for free shipping
• Shipping charges may apply to certain countries outside our transport network. These countries will incur a shipping charge at a flat rate of $14.99.

Lost/Missing Packages

• We are not liable if the incorrect address is placed during the checkout process. 
• Please make sure that your billing and shipping address is correct before processing your order.

Customs

• We are not responsible for any custom fees once the items have shipped. 
• By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Tracking information

• You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

My tracking information says “No information available at the moment”.

• For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. 
• If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

• For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing:

• We have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• You can submit refund requests by sending a message on Contact Us page.

Order cancellation

• All orders can be cancelled until they are shipped. 
• If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. 
• Once the packaging and shipping process has started, it can no longer be cancelled.
• Just let us know and we will provide a return address and a replacement or refund as preferred

If you are unsatisfied with your order 

• Please contact our support and we will do our best to help you out

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).